Outsourcing IT Vs. In House: Why Small Businesses Are Jumping on the Former

There are quite a few reasons for the growth of the IT outsourcing trend among small businesses, but the most common are lower costs, improved access to technology, and IT skill shortages1 that make […]
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Artificial Intelligence in Customer Care

Workflow applications are ripe for disruption with the advent of artificial intelligence (AI). The magic of AI is tied to big data and the AI models. Customer care organizations that have access […]
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