Demystifying artificial intelligence’s role in contact centers

AI is shaping the future of customer experiences and the contact center.
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Going nowhere fast?

Studies show that even under perfect driving conditions, speeding over short distances leads to marginal savings in getting to your destination. Add a few traffic lights, a couple of curves, a bit […]
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Artificial Intelligence in Customer Care

Workflow applications are ripe for disruption with the advent of artificial intelligence (AI). The magic of AI is tied to big data and the AI models. Customer care organizations that have access […]
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